Dermatology & Laser Center of Charleston’s Product Return Policy
Any product purchased at Dermatology & Laser Center of Charleston that has caused an allergic reaction (documented by a physician) can be returned at DLCC. No returns on make-up products for any reason. All products, regardless of the reason for return, must be returned within 30 days of purchase.
Dermatology & Laser Center of Charleston’s Patient Policies
Appointment Reminder Policy
Patients are to receive an automated phone call reminder to the number given and an email reminder to the email address provided approximately 2 days prior to your scheduled appointment. At this time you will be able to confirm or cancel your appointment through either outlet.
You may also receive confirmation via text message if preferred. To receive these messages, text the word NOTIFY to 37509*. To stop this correspondence at any time simply text the word STOP to 37509*. (*Standard text message rates apply.)
We ask that you please understand that our appointment times are scheduled to allow us to take care of each individual patient’s needs during their scheduled visit. Appointments with Dr. Schlesinger and the provider staff are in high demand, so we place a high value on advance notice from our patients who are unable to keep their scheduled appointments. We ask that you please provide 48 hours notice if you are not going to be able to keep your appointment. In addition, patients need to arrive on time for their scheduled appointments. If necessary, if a patient arrives greater than fifteen minutes late, there is higher probability that the scheduled appointment will have to be made on an alternative day.
In an effort to eliminate and decrease unnecessary expenditures and to contain our fees, we have implemented a No Show/Cancellation Policy for all of our patients, medical, surgical and cosmetic. Please be advised that you are allowed one no-show or same day cancellation appointment without penalty. It is referred to as your “Oops Appointment” because we are understanding and try to accommodate unexpected events. We will gladly reschedule this appointment without any charge. On your second no-show or same day cancellation, you will be charged a $25.00 fee that must be paid prior to making additional appointments. Upon your third no-show or same day cancellation, we unfortunately reserve the right to terminate the patient-doctor relationship.
Please be assured that Dr. Schlesinger and the staff of Dermatology and Laser Center of Charleston strive to run our office as efficiently as possible. It is always our primary mission to provide you with the best care; and that this policy is in place to help us achieve that goal. Your understanding and cooperation in this matter is greatly appreciated.
Cosmetic and MediSpa Cancellation Policy
We offer complimentary cosmetic consultations for all patients interested in MediSpa or Cosmetic services. If you choose to cancel your consultation appointment, we ask that you please contact us at least 48 hours prior to your scheduled appointment time so that we may make the best use of our time to serve the needs of all patients. Cancellation within the 48 hour time frame or a No Show will result in a $75 rebooking fee should you wish to reschedule your complimentary cosmetic consultation. While non-refundable, this $75 fee can be applied towards any service or product you choose to move forward with after your consultation.
Cancellations of MediSpa or Cosmetic appointments which take place within the 48 hour time period will result in a 25% loss of your deposit. A No Show for a Cosmetic or MediSpa treatment appointment will result in a loss of full deposit.
Should you leave a message with our after-hours answering service, please make certain your cancellation is verified with one of our schedulers. You can do so by contacting the office during regular business hours or via email at email@example.com.
What to Expect When You Arrive At Your Appointment
Thank you for choosing Dermatology & Laser Center of Charleston to meet all of your skin care needs. We would like to take this opportunity to welcome you as a new patient and to give you information regarding your upcoming appointment. We pride ourselves in bringing the best of the medical and cosmetic worlds together.
On your appointment day, we ask that you please arrive 30 minutes prior to your scheduled time to complete our new patient paperwork. In general, we mail a copy of the new patient paperwork to you and a printable version of our paperwork is also available to you on our web site and can be completed and submitted electronically if you prefer. You can expedite your appointment time by completing your new patient paperwork in advance and faxing it to us at 843.556.8850. Please be sure to bring a copy of your insurance card, identification card, and a list of medications you are currently taking with you to your appointment. For your protection against identity fraud, we will take a picture of you, upon your arrival, which will be attached to your electronic medical record (EMR). Dermatology & Laser Center of Charleston records your information during your examination and attaches it directly to your customized, individual EMR. No paper charts exist at our office for daily use. If necessary, we can generate a copy of your records if you need them and the HIPAA guidelines for obtaining them are met. Our office prides ourselves in setting the standard for HIPAA compliance.
Dr. Schlesinger and the other providers in our office, Lori (Certified Laser Tech/MediSpa Manager) and Ashley (Skin Care Therapist), are dedicated to providing the highest level of care to each patient. For this reason, you may experience a minimal wait-time on your appointment day. We offer an abundance of reading materials, wireless internet service, and many informational videos in our reception area. You may also wish to bring a book. If you have a time-sensitive schedule, please be sure to call ahead to check the daily clinic scheduling flow. Every member of our staff strives to insure an easy patient flow however we ask that you do remember in our medical and surgical practice emergencies due arise. Due diligence is always taken into consideration and we want to guarantee a productive and pleasant experience. Should you feel that there is an unnecessary delay or longer wait time than you feel reasonable, please ask to speak to our practice manager.
Should you have any questions prior to your appointment date, please feel free to contact our office at 843.556.8886. We look forward to seeing you soon!
Appointment for a Minor
In an effort to serve all of our patients to the best of our ability, the staff at DLCC asks that patients who are minors be accompanied by a parent or legal guardian during their first appointment. If the parent or legal guardian would like the minor to be seen unattended for any additional appointments, we have a consent form that the parent or legal guardian can sign. We thank you in advance for your consideration in this matter.